Terms of Service

Policies & Procedures

Please review the following policies and procedures for working with Holly Shantara and the LifeStar Coaching Services & Plans.

  • After you purchase a plan, you can book your scheduled appointments.

  • All appointments 30 or 60 minutes in length can be booked through the online calendar found at the following link: http://www.hollyshantara.com/schedule-appointment

  • You are invited to complete the Session Preparation Form before your coaching sessions. 

  • On-the-go guidance or pre-purchased session time can be utilized in addition to an appointment. When you purchase a plan you can talk, text, or email Holly as needed. The time spent in correspondence is deducted from your previously purchased credits also know as your “Time Bank” in 60, 30, or 15-minute increments. Use for “Fast Track” Sessions or spontaneous check-ins, when available. 

  • You must have your exchange agreement in place with Holly before booking any appointments through the calendar or on-the-go. Payments can be made online or by phone with a credit card; through PayPal transaction; Venmo; Cash App; cashiers’ check or direct deposit through Wells Fargo Bank, and by all major credit cards. We apologize, but personal checks no longer accepted. Corporate business payment by check acceptable.

  • There is a 24-hour cancellation policy. If you cancel or miss an appointment within 24 hours, you will forfeit that appointment credit, or be charged for time lost. Same-day appointments or appointments made within a 24 hour period do not abide by the cancellation policy.

  • All sessions and plans are good for one year and must be used within one year from the date of purchase. 

  • There are no refunds for pre-purchased sessions or plans. 

  • Any personal or business referrals that book a session plan earns you a one-time $25 - $75 credit towards any session or plan! Thank you. Referrals appreciated.

  • Payment plans ( Paypal credit is available just apply when booking,) barter for goods or services, charity offerings, and pro-bono work will be considered and are exceptions, not the rule, to current non-negotiable exchange rates. Decisions are based upon mutual professional/client integrity, intuition, discernment, and individual circumstances, and are the exception, not the rule. 

  • Holly Shantara is listed with the IRS as a personal & business consultant. This work is valid for a business deduction for "professional services" under the following DBA:  Holly Shantara Farrow Consulting. Please check with your accountant for more information. You may issue a 1099 or request a W9 for independent contracting.

Questions or inquiries? Email: holly@hollyshantara.com for more info. Thank you!

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Holly Shantara & Associates





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